Extra Charges

When making a booking with Greentomatocars, you agree that the following extra charges may be incurred on top of the original fare.

Waiting Time Charges

Like other car firms, we charge if you keep the car waiting over a certain period of time. This recompenses both the driver and us for the delay. However, unlike other car firms, we pay if we keep you waiting.

Grace period Charges

Standard (non-airport) pick-ups: 10 minutes grace. This means that if you get into the car within the first 10 minutes of the booked time, then there is no waiting charge. However, if you get into the car after (eg) 12 minutes, then the full (eg) 12 minutes are chargeable.

Airport pick-ups: 30 minutes grace. This means that if you get into the car within the first 30 minutes of the booked time, then there is no waiting charge. However, if you get into the car after (eg) 32 minutes, then the full (eg) 32 minutes are chargeable.

Charges for Lite

Please note that all Lite bookings have a 10 minute waiting period upon the driver’s arrival at your pickup location. If you do not get in the car within this time, the car will be reassigned to another booking. For more information about our Lite service, please Click Here

Card Bookings

When you make a booking to pay by card, your card is pre-authorised by us to confirm that you have the available funds in your account. This pre-authorisation does not take money out of your account, but merely ring-fences the fare + 20%, which covers any potential extra charges (as detailed above). After the journey is completed, your card is charged the total amount, and releases any of the remaining pre-authorised amount.

All card booking incur a 4.5% handling charge.

Airport Pick-ups

Flight tracking

For all airport pick-ups we require the flight number. This enables us to track your flight and ensure your driver is in the airport at the right time to pick you up. If the flight lands late, we will send the driver in at the actual flight arrival time, rather than the scheduled arrival time. This helps to avoid extra waiting time charges.

The driver will be waiting at arrivals with a greentomato nameboard with your name on it and will accompany you to your vehicle.

Collection (eg) 30 minutes after landing

Many customers prefer to be collected a certain number of minutes after landing. This allows you extra time to get through customs and collect your baggage before any waiting time or car park is charged.

For example, if your flight lands at 11am and you request to be collected (eg) 30 minutes after landing, the driver will be waiting for you at arrivals from 1130am. The grace waiting period then extends another 30 minutes after that, so as long as you are with your driver by 12pm there will be no waiting time charged.

Please feel free to request this at the point of booking.

Car Parking

For all airport pick-ups, car parking is an additional cost. This is because all drivers are obliged to park and come to arrivals to collect you. The parking charge is added at the end of the journey, and is charged at cost.

Cancellation Charges

Pickup Location

Minimum Cancellation Time

Charge

Central London (London Postcode)

30 minutes

Minimum Booking Fee + any applicable extra charges

Within the M25

60 minutes

Minimum Booking Fee + any applicable extra charges

Outside the M25

180 minutes

Minimum Booking Fee + any applicable extra charges

ASAP

Within 5 minutes of booking

Minimum Booking Fee + any applicable extra charges


Pick up within London post codes.

For bookings within London post codes a minimum of 30 mins notice is required to cancel the booking without charge. If less than 30 minutes’ notice given, e.g. 25 mins and the booking is NOT allocated to a driver then no COA charge. If allocated then a cancellation charge* will be due.

Pick-up outside London post code – but within the M25

For bookings outside a London post code which are within the M25, 1 hours’ notice is required. If less than 1 hours’ notice is given and the booking has not been allocated to a driver then no cancellation charge due. If allocated then a cancellation charge will be due.

Pick-up outside M25

For bookings outside the M25, then a minimum of 3 hours’ notice is required. If less than 3 hours’ notice is given and the booking has not been allocated to a driver then no cancellation charge due. If allocated and the driver is at the pickup point then a full fee cancellation charge will be made. If driver on route then depending on the mileage driven from allocation point either a cancellation charge or a full fare cancellation will be made.

As soon as possible cancellations

A cancellation charge applies if you book a car for as soon as possible and you cancel it after the driver is allocated to your booking. We will provide a 5 minute leeway which means that once your car is booked – if you call up on or before the 5 minute mark, we will not charge you. If it is 6 minutes or after a cancellation fee will apply.*

Please note that waiting time applies to cancelled bookings if the car is cancelled after the pick-up time.

*The cancellation charge can vary from account to account, but is the minimum cost for a single journey on your account. Please contact Client Relations for more information.

No Show Cancellation Policy

If we have been unable to contact either booker or passenger within the times listed below, we will remove the driver from your job and a cancellation fee will apply as outlined in our cancellation policy.

Non Airport collections

Cash - Our driver will be removed from the job 10 minutes after pickup time if no contact has been made with the booker/client and the cancellation on arrival fare will be charged.

Credit card & account - Our driver will be removed from the job 30 minutes after pickup time if no contact has been made with the booker/client and the cancellation on arrival fare will be charged.

Airport Collections

Cash - Our driver will be removed from the job 30 minutes after pickup time if no contact has been made with the booker/client and the cancellation on arrival fare will be charged.

Credit card & account - Our driver will be removed from the job 90 minutes after pickup time if no contact has been made with the booker/client and the cancellation on arrival fare will be charged.

Additional Charges

Peak & Off Peak pricing:

If you are booking a personal car using cash or credit card as the payment method we want to ensure you get the best service as well as the best price for your journey. For a breakdown of this pricing please refer to section 4 point 3 of our terms & conditions. 

There is a charge of £3 per extra drop, plus a charge for any extra mileage incurred.

Car Parking

Only charged where it is unavoidable, and charged at cost.

Soiling

Any soiling that requires the car to be taken out of service for cleaning will result in a potential charge of up to £100 depending extent of the damage and loss of earnings for the driver during this time of cleaning. 

Christmas and New Year

There will be an extra charge for journeys during the Christmas, Boxing Day, and New Year’s holidays. This will apply to all London Licensed Taxis and across the transport industry. This encourages drivers to work during these busy times, so that taxis and mini-cabs are available when you need them the most.

For the holiday season this year we will be charging our cash and card customers peak prices on journeys made between 1800 on 24th December and 0600 on 27th December and between 1800 on 31st December and 0600 on 2nd January.

If you are an account holder there will be a 100% uplift on journeys made between 1800 on 24th December and 0600 on 27th December and between 1800 on 31st December and 0600 on 2nd January.