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greentomatocars Terms and Conditions
These terms and conditions apply to the contract between you (the Customer) and greentomatocars when it provides car services to you, these terms and conditions are divided into 4 sections, as follows:.
- SECTION 1 – terms and conditions relating to our account services only, which includes pre-bookings and account services;
- SECTION 2 – terms and conditions relating to our cash and credit card services;
- SECTION 3 – terms and conditions relating to all services, applying to your contract with each/both of GTC and TLL; and
- SECTION 4 - explanation of pricing or how to obtain pricing information for each of our services.
Green Tomato Cars Limited has company number 05276431 and its registered address is Suite 3.11, QWest, 1110 Great West Road, Brentford, TW8 0GP.
Please read these terms and conditions carefully. Your application to register an account and your continued use of the Website and/or our App will constitute your acceptance of these terms and conditions.
GREENTOMATOCARS ACCOUNT SERVICES ONLY
1.1. In order to make bookings on account with greentomatocars, you need to open an account using our account application form.
1.2. Your account application form, once filled in and sent to GTC is an offer from the Customer to enter into a contract with GTC for the provision of the Services on an account basis. A contract will be concluded only upon issue by GTC to the Customer of written confirmation that the application has been accepted.
1.3. GTC reserves the right in its absolute discretion, and without giving reasons, to reject an account application and to decline to enter into a contract.
1.4. A contract shall only be concluded on the terms and conditions contained in this Section 1 and Sections 3 and 4 of these terms and conditions.
1.5. The Customer shall notify GTC of any change in the information provided on your account application form. Alterations take effect on the date shown in a confirmation notice issued by GTC to the Customer.
2.1. Unless agreed otherwise, no bookings will be accepted by GTC unless the Customer’s PIN (Personal Identification Number) or Account Number is quoted. The Customer is responsible for ensuring that the PIN or Account Number is kept confidential and secure and that it is not disclosed to any unauthorised person. GTC is entitled to assume that any person who correctly quotes the Customer’s name and PIN or Account Number has authority to make the booking on behalf of the Customer.
2.2. The Customer is solely responsible for safeguarding the confidentiality of such information and shall be liable for the cost of all bookings made by any such person whether or not in fact authorised by it. GTC does not accept any liability for any unauthorised access to an account arising from a Customer's failure to comply with clause 2.1. Should the customer request to waive the requirement for a PIN, this clause 2 will still apply as if a PIN had been requested and given accordingly.
3.1. Unless agreed otherwise, invoices are issued monthly to the address and relevant person indicated on the account application form, or fortnightly where pre-authorised payment has not been set up. Each invoice only covers bookings up to the date stated on it.
3.2. Settlement in full is due 30 days from the invoice date.
3.3. GTC reserves the right to charge interest on unpaid accounts at the base rate of Lloyds TSB Bank Plc plus 4% accruing on a daily basis and compounded on a six-monthly basis from the due date until full settlement. For companies that settle by invoice, we reserve the right to charge a late settlement fee of 5% of the amount of the invoice, should your invoice not be paid in accordance with the payment terms of your account.
3.4. Credit card customers have 14 day payment terms and are charged on the 15th of every month unless otherwise agreed.
3.5. The Customer shall pay to GTC any reasonable expenses (including those charged by any debt collection agency) together with all legal and court costs incurred in the collection of any overdue payment and the minimum charge in this respect shall be £10.
3.6. Pre-authorised payment can be set up by direct debit using the direct debit mandate provided with the application form, or by providing relevant credit card details.
3.7. Queries must be notified in writing to GTC within 30 days of receipt of the invoice after which date the Customer shall not be entitled to dispute the amount shown save for manifest or gross error.
3.8. Any deposit paid in connection with your account may be forfeit in the event of ongoing late payment of invoices.
GREENTOMATOCARS CASH AND CREDIT CARD SERVICES ONLY
1.1. When you make a cash or credit card booking with greentomatocars, GTC is acting as an agent between you and the driver. GTC offers your booking to a driver and when he accepts it, a contract is formed between you and the driver. That contract is subject to these terms and conditions.
1.2. In consideration for the driver carrying out your journey, you will pay that driver either directly by giving him cash or indirectly via GTC’s credit card payment mechanism.
1.3. Credit card payments shall be subject to a card handling fee of 4.5% of the fare, rounded up to the nearest 10 pence.
1.4. Cash and credit card bookings are not subject to VAT unless the driver carrying out your booking is VAT registered, in which case VAT will be charged in addition to the fare.
1) ACCOUNT PRICING - For reasons of competitive sensitivity we are not able to publish our prices online. Should you require information about your prices at any time, please contact our Client Relations Department.
2) CASH AND CREDIT CARD PRE-BOOK PRICING - greentomatocars prices on a postcode to postcode basis. A price for your journey will be provided automatically at the time of booking for App or online bookings. For telephone bookings, please request a price from the person taking the booking.
Our cancellation policy is as follows:
For bookings within the North South Circular a minimum of 30 mins notice required to cancel the booking without charge. If less than 30 minutes notice given, e.g. 25 mins and the booking is NOT allocated to a driver then no Cancel on Arrivals charge. If allocated then a cancellation charge will be due
For bookings outside the North/South Ciruclar, 1 hours’ notice is required. If less than 1 hours notice is given and the booking has not been allocated to a driver then no Cancel on Arrivals charge due. If allocated then a cancellation charge will be due
For bookings outside the M25, then a minimum of 3 hours notice is required. If less than 3 hours notice is given and the booking has not been allocated to a driver then no Cancel on Arrivals charge due. If allocated and the driver is at the pickup point then a full fee cancellation charge will be made. If driver on route then depending on how far they’ve driven either a Cancel on Arrivals charge or a full fare cancellation will be made
Please note that waiting time applies to cancelled bookings if the car is cancelled after the pick-up time.
3) CASH AND CREDIT CARD ASAP PRICING
Pricing for the cash and credit card Hybrid asap service is as follows:
- Base fare £3.00
- Mileage (per mile) £1.75
- Minute (per minute) £0.20
- Minimum £8.00
- Base fare £2.25
- Mileage (per mile) £1.15
- Minute (per minute) £0.15
- Minimum £6.00
Peak and Off Peak periods are applicable for weekdays only -
1) Peak Period :
- 5:00AM - 09:00AM
- 16:00PM - 18:00PM
- 22:00PM - 01:00AM
2) Off Peak Period:
All weekend and any period outside the peak periods as mentioned above during weekdays.
In the event that you cancel your car more than 5 minutes after making the booking, you will be charged the minimum fare